“What’s this bill for?” – An email you recently sent to your marketing agency.
Unlike your old marketing agency, our pricing is all-inclusive, up-front, and clear.
Wouldn’t it be quote your boss a price and trust that when the bill arrives, it will actually be that price?
Sounds crazy, right?!
Our product prices are all-inclusive. That means, whatever you need, so long as it’s included in the product you purchased, is included.
No asterisks, no “yes, but”s, no fine print.
If it’s on our product page, it’s included!
“But is everything included?” – Actual customer email to me.
Yes. Everything is included.
So long as it’s on the “included” list on your product’s page , we will do it. No extra charge. Gratis.
“But what if I want a complex e-commerce solution?” – actual question from a prospective customer who is now a happy paying customer.
“Is an e-learning + e-commerce store included in my membership?” – actual question from a prospective customer who is now a happy paying customer.
Of course! So long as those things are listed on your product’s page, it’s included!
“They charged us an extra $10,000 just to launch!” – actual conversation with a small business owner who hired a small agency in Denver to build & launch their new e-commerce site.
When we quote a price, it is all-inclusive.
When we give you a deadline, it’s final.
Our WordPress Website Design, Refresh, & Launch Proven Process ensures things go smoothly.
Don’t believe us? Give us a try, risk free.
If you don’t feel real joy in the progress we make within 30 days of starting your website redesign project, I’ll pay you to leave!
You heard that right:
If you are not feeling joy with and are not 110% satisfied with our working relationship, we will give you a 100% refund, plus I will, personally, pay you 10% of the amount you’ve paid me for your troubles, out of my own pocket!
– Toby Cryns, VP of Customer Joy & Founder
$100 for this. $150 for that. $250 for a conversation!
How often have you received a bill from your web agency and thought, “Wha wha wha?!?! Your charged me for that?!”
Web and Marketing agencies earn their scratch by charging you through the nose for all sorts of things you don’t need.
By the time your website redesign project launches, you have paid for a custom process that includes an rfp response, exploration, proposal, more exploration, meetings upon meetings with all sorts of people who have no business being in the room but whom you are paying to be in the room, design iterations, build, testing, more building, more testing, ideas that nobody thought of to date that add questionable business value but significantly add to the scope & costs, deadlines get pushed to accommodate these new ideas, more designing, more building, more testing, delays because it’s been so friggin long that now your boss is getting cold feet and wants to re-think things further, costs are mounting, the stakes are infinitely-higher…
You get the idea.
They aren’t looking out for your best interest, because their incentives are to bill more hours, to take longer, to add scope whenever possible!
All of our products are monthly memberships with very low startup fees.
Our costs are recouped over years instead of up-front.
We are incentivized to understand your business. To understand what makes you get out of bed in the morning. To build a collaborative relationship with you.
Unlike almost every other web agency who is incentivized to bill you more more more hours, we are incentivized to bring ideas to the table that move your business forward.
And it’s no accident – it’s intentional.
“What would a business look like that actually was financially-incentivized to collaborate on its customers’ best-interests?” – Toby Cryns, April 14, 2014 @ Minnebar 9
All of our products we’ve created since that Minnebar conversation with the specific intent to incentivize us to serve your best-interest and bring you joy at the same time.
We bring you joy by:
Empowering you to accomplish more.
Eliminating surprises (billing, deadline, tech, etc.).
Being there for you when you need us most (website down emergencies, when technology has you stuck, etc.).
Wondering what you can accomplish when your website team’s incentives align with yours?
More & Better leads.
More & Better Conversions.
Higher-quality Conversations with your customers.