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Platinum Hosting Expectations (In Plain English)

In addition to building and maintaining WordPress websites, we often host our customers’ websites.  On this page, we outline, in plain English, what you can expect.

What You Can Expect

  1. Phone Support: We’re here to help you by appointment from Mon-Fri, 9am-5pm CST (excluding Holidays).
  2. 1-on-1 Email support from Mon-Fri, 9am-5pm CST (excluding Holidays).
  3. 911 “Website-down” Emergency Support, 365 days a year!
  4. Migration support.  We stand by ready to help you migrate your website to our hosting service.  Or if you ever decide to leave us, we will help your web team transfer to a server of your choosing.  In this case, we will do whatever we can, within reason, to make your transition as smooth as possible.
  5. Top-of-the-line WordPress-specific server hardware and software so your site loads fast!

Why Host With Us

We know you’ve got about 1,000 hosting options for your website.  Here’s why we recommend hosting with us.

  1. We are VERY selective about our hosting hardware/software and pro-actively move your website to new hardware as technology improves (usually at no charge to you!).
  2. You get access to the same WordPress support team that our premium development clients get access to.  It’s like having 50 years of WordPress experience in your back pocket.
  3. We give you only the best in service, attitude, and knowledge.
  4. You know us.  We know you.  It just works better that way.  🙂

PHONE, EMAIL, TEXT

We love to communicate: phone, email, text, Facebook, Twitter, LinkedIn, you name it.

LOCATIONS

PAYMENTS ACCEPTED

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